Our mission is to set the new standard in luxury hospitality through product and service excellence, professionalism, integrity and uniqueness. We will WOW our guests during every point of contact and create positive memories while always maintaining the interests or our ownership and associates.
Who Are We?
A family of like-minded individuals with the singular goal of providing exceptional, personalized service to each and every guest that walks through our front door. We are committed to the meaningful recognition of our guests’ needs before they have the need. Our teammates are passionate about the service they provide to our guest and go about their work day in an intuitive and engaging manner, eagerly delivering service above and beyond our guests’ expectations.
What Do We Believe?
That legendary service given with warmth, friendliness and care is what is wanted from the moment a guest enters our home until the moment after the guest leaves. Our team delivers gracious hospitality in a manner that is genuine, sincere and accommodating while taking pride in catering to the guest’s specific needs throughout the visit. We truly believe that “when you treat guests like royalty, they reward you with loyalty”.
What Are Our Values?
Our highest priority is delivering an impeccable service experience to our guest, insuring that we exceed guest expectations in a personalized, intuitive manner. We believe that the Golden Rule is the only rule, pledging that in every interaction with our guests and each other, we will treat people the way we wish to be treated.
What Is Our Service Culture?
While we have a stunningly beautiful hotel that is regularly complimented, it is our team, our people, that truly enhance the visit of every guest. In an environment that encourages extraordinary service, individual thought and critical problem solving, our people make a difference in each guest’s visit and each peer’s work day. Each team member’s commitment to the experience of the guest through gracious hospitality and individual warmth creates positive results in guest comments, word of mouth marketing and, ultimately, bottom line success.
ARE YOU READY TO BE A PART OF THE MAGIC THAT IS THE RPH TEAM?
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Email us at email@example.com